Frequent Asked Questions
If I am having problems with my Pin number. Who can I contact?

You can contact our representatives at l 1 800 -788-7372 or mail us to sc@tricom.com.do


Which are the destinations I can call, and how many minutes do I have available in my calling card?

We have available all the destinations from A to Z. To see the destinations and their minutes, you can find them in our home page by clicking "¿Where do you want to call?", or you can click here.


How do I recharge my Pin?

For information about our recharge process, you can access our interactive purchase guide, you can find it in our home page by clicking "How to buy", or you can click here.


How do I purchase the Calling Card?

For information about our purchase process, you can access our interactive purchase guide, you can find it in our home page by clicking "How to buy", or you can click here.


What access numbers do I have to dial?

You can find these numbers in our home page by clicking "Access Numbers", or you can click here


How do I use the Pin number? Use the access number according to the city you are in. For other cities that are not specified, please use our 800 access numbers from the list.
What is a Pin number?

The pin number is the numeric code; that allows you to make the calls.


Which amounts are available?

The following are the amounts we offer:

  • US$2.00
  • US$5.00
  • US$10.00
  • US$25.00
  • US$50.00
  • US$75.00
  • US$100.00

What are the benefits of this calling card?

Is comfortable, you can buy them from your home, office or any other place without going out.

  • No connection charges
  • No hidden charges.
  • No maintenance charges
  • High voice quality.
  • Expires in 180 days.
What is an electronic calling card?

They have the same function as a traditional calling card, in which the card has been charged with a specific amount of money and you can make calls until you use the amount specified. The electronic card has the advantage of being very comfortable, you can buy them from your home, office or any other place without going out.


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Recharge your card Contact & Support

Long Distance Services

In 2001, Tricom USA began offering its long distance services to calling centers in New York State. By 2002 the services were expanded to other areas, such as New Jersey, Florida and Puerto Rico. Tricom USA's reputation for excellent services spread offering us the opportunity to expand to Massachusetts, Rhode Island, Illinois, Oregon and Pennsylvania. Today, Tricom USA covers the continental United States and Puerto Rico.

Presently, Tricom USA provides long distance services to corporate offices, calling centers and all types of businesses interested in our quality products.

Tricom offer excellent rates to Latin-America, Europe and the USA, as well as 800 services within the United States.

Our product is well-known by the high quality of calls from anywhere around the world, a fast and efficient connection, as well as an excellent customer service available 24 hours, 7 days a week, during all the year.

Tricom USA has been in the market since 2001, distinguishing itself among long distance carriers by the quality of its services and being on the cutting edge of technology.

More about Tricom:

  • Over 250 customers affiliated with TRICOM.
  • Over 5,000 lines interconnected in the different states.
  • Services offered in FL, NY, NJ, CT, PR, MASS, RI, OREGON.
  • The focus destinations for this market are Latin America and the Caribbean, including Ecuador, Cuba, El Salvador, Nicaragua, Dominican Republic, Honduras, Peru and Mexico.
  • Tricom offers Voip Services with competitive rates worldwide that could help potential customers minimize their phone bills.
  • Provide 800 Services in the United States.

 

Our Network Operations   

Contact us: cic@tricom.com.do


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