Frequent Asked Questions
If I am having problems with my Pin number. Who can I contact?

You can contact our representatives at l 1 800 -788-7372 or mail us to sc@tricom.com.do


Which are the destinations I can call, and how many minutes do I have available in my calling card?

We have available all the destinations from A to Z. To see the destinations and their minutes, you can find them in our home page by clicking "¿Where do you want to call?", or you can click here.


How do I recharge my Pin?

For information about our recharge process, you can access our interactive purchase guide, you can find it in our home page by clicking "How to buy", or you can click here.


How do I purchase the Calling Card?

For information about our purchase process, you can access our interactive purchase guide, you can find it in our home page by clicking "How to buy", or you can click here.


What access numbers do I have to dial?

You can find these numbers in our home page by clicking "Access Numbers", or you can click here


How do I use the Pin number? Use the access number according to the city you are in. For other cities that are not specified, please use our 800 access numbers from the list.
What is a Pin number?

The pin number is the numeric code; that allows you to make the calls.


Which amounts are available?

The following are the amounts we offer:

  • US$2.00
  • US$5.00
  • US$10.00
  • US$25.00
  • US$50.00
  • US$75.00
  • US$100.00

What are the benefits of this calling card?

Is comfortable, you can buy them from your home, office or any other place without going out.

  • No connection charges
  • No hidden charges.
  • No maintenance charges
  • High voice quality.
  • Expires in 180 days.
What is an electronic calling card?

They have the same function as a traditional calling card, in which the card has been charged with a specific amount of money and you can make calls until you use the amount specified. The electronic card has the advantage of being very comfortable, you can buy them from your home, office or any other place without going out.


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Recharge your card Contact & Support

International private lines

TRICOM also offers International Private Line (IPLs) services to corporations and enterprises looking to improve their cost structures through the integration of its voice and data over a single high band-width backbone. TRICOM's robust domestic backbone and international infrastructure ensure the consistent connections and quality demanded by global customers.

Our details and strengths include

  • More than US$40 million invested in 11 undersea fiber optic cable systems (45,000 route Km) and international switches in NYC, Miami and PR.
  • End to end connectivity to all corners of the Dominican Republic through our fiber, copper and microwave local network.
  • Connectivity to and from Haiti through a licensed microwave link in country.
  • Through partnerships in the USA, Canada, Central-South America, Haiti and Europe we offer point to point connections throughout the world.
  • Voice and data applications from 64 Kbps to STM-1
  • Flexible and tailor made pricing based on assessments of customer's premises.
  • Compliance with all international service level agreement (SLA) standards.
  • 24 x 7 support from our NOC.

Our Network Operations

Contact us: ipl@tricom.com.do


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